Shipping & Returns

Delivery

Truro Tractors regret to inform you that we do not ship outside of the UK at present.

1. We accept all major credit and debit cards instore. All online transactions are handled through our secure payment gateway via Paypal.

2. All orders processed via the website are charged on placement of the order.

3. Any order placed outside of the website can be processed via telephone, mail, fax, email or in store.

4. All prices include VAT where applicable.

5. Any items ordered which turn out to be out of stock or sold out and subsequently will take longer than our terms and conditions states we will inform you immediately and give you alternative options, either for other products or for a full refund.

6. For deliveries before a UK bank holiday, we recommend that you order in advance. For Christmas deliveries, we recommend that you order by the 12th December. During holiday periods, we will endeavour to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery as the post may be delayed in your area.

7. New Holland Clothing orders if not in stock can take up to 15 working days to arrive from the date you placed the order, if ordered within the UK, otherwise additional delivery time will occur, If these orders are for any special event, please place your order in enough time.

8. Kab Seating if out of stock at our depot can take up to 6 weeks to arrive due to the manufacturer having to build the product.

Cancellations

1. If you are not happy with your purchase you have the right to cancel your order within seven days of receiving your products.

2. If you are retuning the any items to us due to being unwanted you will be liable for any charges incurred in returning the goods to Truro Tractors or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.

3. All items returned to Truro Tractors must be packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and these result in damage or deterioration, we will charge you for the reduction in value.

4. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Truro Tractors shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorisation procedure by contacting Truro Tractors by email or phone. We will email you a returns authorisation number along with details on how and where to send your item. Please notify Truro Tractors of the problem in writing as soon as possible and preferably within 28 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS

Chainsaws

1. We are unable to sell any CHAINSAWS via our website due to health and safety reasons, all Chainsaws must be handed over face to face by a Truro Tractors representative or collected in store at our depots.

2. All machinery must be used in a safe manner, with the appropriate safety equipment, and all instructions must be read throughly.

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